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Guarantee

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. The warranty covers goods that are broken or damaged, as described in the Consumer Protection Enforcement Act. Guarantees only apply to original manufacturing defects and not to damage caused during or after receiving the products through your own fault. If the defect falls within the warranty, we will arrange for repair or replacement free of charge. If you have received a damaged product, please contact MijnStijl Creaties as soon as possible after discovering the error by sending us an e-mail with pictures of both the damaged goods and any damaged package. You can send this e-mail to info@pasetto.nl, stating the subject 'Warranty'.

Complaints

It can always happen that something does not go quite as planned. We recommend that you first notify us of any complaints by sending an email to info@pasetto.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consumer/geschil/. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

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