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All your questions & answers

  • What is the difference between a canvas and paper poster?
    The paper posters are printed with top quality inks on FSC certified 200g/m2 premium uncoated designer paper with a matte finish. The canvas posters are printed on high quality cotton canvas.
  • Is a frame included in the price of a poster?
    No, we sell our posters and frames separately. A frame is not included in the price of a poster. A list must be purchased separately. In the webshop you can choose from different types and sizes of frames. At the moment there are no frames available in our webshop.
  • Hoe worden de lijsten geleverd?
    De aluminium lijsten worden gemonteerd geleverd. Het plexiglas is aan 2 zijden standaard voorzien van een beschermende folie. Deze dien je zelf er af te halen als je een poster in de lijst plaatst.
  • Kunnen jullie voor verzending een poster in de lijst plaatsen?
    Bij aankoop van een lijst met poster heb je de mogelijkheid om deze van tevoren door ons te laten plaatsen in de lijst. Na aankoop krijg je een persoonlijk e-mail bericht met de vraag of je dit wilt. De beschermende folie wordt er dan door ons af gehaald, zodat je de lijst bij levering niet meer hoeft te demonteren. Dit scheelt weer werk. De lijst wordt beschermt verpakt, zodat er geen schade kan ontstaan door de verzending.
  • Hoe demonteer je een lijst en plaats je een poster?
    Korte instructie: 1. Wip de 4 geklemde klemmetjes voorzichtig los aan de achterkant van de lijst; 2. Haal alleen de 2 zwart gemarkeerde schroefjes los met een schroevendraaier aan de boven- of onderzijde van de lijst. Je hoeft dus niet alle schroefjes los te draaien. Op deze wijze komt 1 korte zijde los van de lijst; 3. Haal voorzichtig het plexiglas er uit; 4. Plaats een bijpassende poster op het juiste formaat; 5. Haal voorzichtig het folie van het plexiglas af (voor- en achterkant); 6. Plaats het plexiglas zonder folie terug; 7. Monteer de losse zijde terug; 8. Plaats de 4 klemmetjes voorzichtig terug; 9. Jouw fotolijst is gereed om te hangen.
  • Are other dimensions possible?
    Other dimensions than the sizes of the posters indicated in our online shop are unfortunately not possible. We do not deliver custom posters. If you want a custom painting from the label MarioPasetto, that is possible. Send an email to info@pasetto.nl with your wishes and we will let you know what the possibilities are be.
  • I have a special request
    We only sell the items and dimensions as stated on the site. If you have a question, ask us at email (click here)
  • Where can I buy the furniture I see in the pictures?
    We use the mood pictures to show you what a certain product can look like in a home situation. The furniture is not for sale and unfortunately it is not known where it is for sale, these are only to illustrate a homely atmosphere.
  • Can I view the items in a showroom or shop?
    We sell our entire range online and do not have a physical store.
  • Can I change my order after it has been placed?
    We know you need your products quickly. Once you've placed the order, we'll get to work! If you would like to change your order, please email info @pasetto.nl, then we will immediately see what we can still change. If the product has already been sent, you can always return the product within 14 days, and you will get your money back. The return shipping costs are for your own account.
  • I have send an incorrect address. What now?
    Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you, if this is still possible. It is important that you enter your address correctly when placing your order. The creation of shipping labels is fully automated, so it is not possible to manually check for errors. If an address is incorrect, this can result in the package not being delivered by the postal company with unnecessary costs afterwards because the package has to be sent again. We are therefore forced to pass on these costs to you if we have to incur costs to resend the package to you due to incorrectly entering a delivery address.
  • How can I cancel my order?
    Send an email to us (click here) with your order number if you want to cancel. We will inform you as soon as possible whether your order can still be cancelled. However, we cannot guarantee that we will be able to cancel the order in time as the product may have already shipped. If you have bought something, you enter into a purchase agreement with MijnStijl Creaties. All products that we offer through MijnStijl Creaties have a legal cooling-off period of 14 days. Within that time you can always cancel the purchase and get your money back. ​ If the purchased product has already been shipped after you want to cancel your purchase, the return shipping costs are for your own account. The return process can take up to 14 days from the moment you hand over the return package to the transport company. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order. If you have any questions, you can contact us at any time by email info@pasetto.nl
  • Will I receive an order confirmation?
    Yes, you will receive an order confirmation within minutes of placing your order. If you do not receive the confirmation, please check your spam folder to see if it has arrived in your junk mail. If you have not received a confirmation, you will unfortunately have made a mistake in your e-mail address. You can send an email to us (click here) to ask for your order number.
  • Where is my order?
    If your order has been sent by regular parcel post, you will automatically receive the tracking information by email. You can click on the tracking number in the shipping email so you can track your package.
  • Why is my discount code not working?
    The discount code must be entered correctly at check-out without quotes and exactly in lowercase or uppercase what the code consists of.
  • I have already placed my order, but have forgotten to enter a discount code, is this still possible afterwards?
    If your order has already been completed, it is unfortunately no longer possible to apply a discount afterwards.
  • What payment options are there?
    At MijnStijl Creaties you can pay via iDeal, Bancontact, Visa, Mastercard, Paypal, Maestro and bank transfer. If you choose to pay by bank transfer, always make sure that you state the order number with the transfer and that the amount corresponds exactly to the outstanding amount. We always ship your order after payment.
  • Can I pay afterwards?
    No, unfortunately that is not possible.
  • How soon do I have to pay?
    We will send your order via the webshop after payment. If you have not paid within 14 days, we will cancel confirmation. Note: The moment you have confirmed your order via the checkout page, you have entered into a legal payment obligation. If you have agreed with a quotation from MijnStijl Creaties, you pay after the order within 14 days of the invoice date. If after the expiry of this term the contractor has not yet received (full) payment, the client is in default and you owe interest equal to the statutory interest.
  • My payment was not successful. What now?
    You can transfer the outstanding amount by stating your order number. IBAN: NL57 INGB 0009 461635 BIC-SWIFT: INGBNL2A
  • What delivery options do we offer?
    We use different shipping partners, standard Post NL and DPD. However, this does depend on the size of your order. After you have added your products to your shopping cart and proceeded to checkout, you can see which service the order will be shipped with. You can also opt for extra insurance, evening delivery or delivery at a service point in your area.
  • What are the shipping costs?
    At the moment we only deliver in the Netherlands and Belgium. Standard shipping costs for orders in the Netherlands are € 3.95 for home delivery. Standard shipping costs for orders in Belgium are € 6.95 for home delivery. If you want to insure your shipment or have it delivered in the evening, extra costs will be charged. The costs are stated on the payment page, after this option has been chosen. You can also choose to have your package delivered to a service point. The exact shipping costs can always be found with the relevant article and in your shopping cart. Free shipping on orders over €65.
  • What should I do if I have received an incorrect item?
    In that case, send an email to us (click here) with your order number, a photo of the received product and the description of what is wrong. Of course we will quickly solve this for you.
  • What should I do if my order is delivered damaged?
    Send an email to us (click here) with a photo showing the damage and a description of how the product has been received. We will then contact you as soon as possible.
  • How long is the delivery time?
    Our standard delivery time is 2-4 working days within the Netherlands and Belgium, calculated from the day after you have placed your order. If you have not received your order within the promised delivery time, please check whether you have entered the correct details when ordering. Please contact our customer service within 30 working days after placing your order and we will help you further.
  • Can I choose an express delivery?
    Once an order has been placed with MijnStijl Creaties, our products are usually offered to the carrier the same day, at the latest the next day. We use a standard delivery time of 2 - 4 working days. Most of the time, the product is delivered earlier. That is why we do not offer special express delivery.
  • Can I return my order?
    Return You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. Consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, it is important to pack the products in the same way as received, because this ensures that they do not shift or damage during transport. Before returning your order, please send an email to info@pasetto.nl containing your order number and any reason you want to return. You will then receive return instructions from us.  Customized deliveries Customized products, e.g. our paintings or moodboards that you buy through this webshop are custom made according to the specifications you entered. The right of withdrawal therefore does not apply. The sale is final after successful payment.
  • How do I return my order?
    It is important to pack the products in the same manner as received, as this will ensure that they do not shift or damage during transit. Before returning your order, please send an email to info (click here) with your order number and the reason you want to return. You will then receive return instructions from us. Return costs are for your own account.
  • Can I exchange a product?
    Want to exchange your product? That's no problem at all. You can contact info@pasetto.nl for this. You do, however, bear the costs for returning the product.
  • Are there any costs associated with the return?
    The return shipping costs are for your own account. The return process can take up to 14 days from the moment you hand over the return package to the transport company. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order. If you have any questions, you can contact us at any time by email info@pasetto.nl.
  • What should I absolutely not forget when returning?
    We need your full name/address information anyway, as well as your order number. It is preferable to include the original packing slip so that we can handle your return properly. Unfortunately, we cannot process your order without address details or order number and you will not be able to receive your paid amount back.
  • How and when do I receive my money back?
    Once we have received your return, we will process it as soon as possible. The money will be refunded to you as you made the payment to us, i.e. via Mollie, bank transfer or Paypal. On average, the bank takes a few days before you have your money back. So please be patient.
  • I have not found an answer to my question, what now?
    If the answer to your question cannot be found above, you can always contact our customer service via email (click here). If possible, we will answer your email the same working day.
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